We're Here to Help — And We Love Hearing From You!

Got questions? Need assistance? Whether you want to chat, send us an email, or find answers quickly, we’ve got you covered. Our friendly team is ready to make your experience smooth and enjoyable.

📧 Email Us

Drop us a message using the form below — we’ll get back to you as quickly as possible! We aim to respond within 24 hours (and usually much faster). 

💬 Live Chat

Woohoo! We’re live and ready to help you in real time. Got a quick question or need advice? Just start a chat and we’ll be right there to assist.

❓ Frequently Asked Questions

Will I receive confirmation after placing my order?
Absolutely! You’ll get an email confirmation with your order number and details as soon as your purchase is complete.

Can I update my order or delivery address?
No problem! Just contact us ASAP. We can update your delivery details as long as your order hasn’t been dispatched yet.

How will my order be packaged?
Our buntings arrive in sturdy hardback envelopes marked ‘Do Not Bend,’ and frames come in perfectly sized boxes. Every order is carefully packaged to reach you in pristine condition.

Can I cancel my order?
Yes, you can cancel anytime before dispatch. Just send us a message and we’ll take care of it.

Can I include a gift message?
Definitely! Adding a gift message is free — simply enter your message in the box at checkout, and we’ll include it with your order.

Do I need to create an account to order?
Not at all! You can check out as a guest or create an account to save your details and track your orders easily — the choice is yours.

I forgot my password. What do I do?
No worries! Click ‘Forgotten password’ on the login page, and we’ll send you instructions to reset it.

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and major credit cards for your convenience.

Additional FAQs You Might Find Helpful:

How long will my order take to arrive?
We aim to dispatch all orders within 1–4 business days. Standard delivery is free via 2nd class Royal Mail. For faster delivery, you can upgrade your shipping option easily at checkout. We’ll keep you informed every step of the way!

Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number so you can follow its journey to your doorstep.

Do you ship internationally?
At the moment, we proudly focus on delivering within the UK only to ensure the fastest and most reliable service possible. We truly appreciate your understanding and hope to expand our shipping options in the future!

What if my order arrives damaged or incorrect?
Please contact us immediately. We’ll make it right by sending a replacement or arranging a refund — no hassle, no stress.

Are your products handmade?

Yes. Our products are designed, printed, cut, assembled and packed by us in the Nottingham. Some designs are hand-drawn, while others are created from carefully selected materials. As each item is individually made and finished, there may be very slight variations between products.

Where are your products made?

All BubbleGum Gift Designs products are made and packed in the UK.

What materials do you use?

We use quality materials chosen to suit each design. Most of our paper decorations are made from premium cardstock, usually between 250gsm and 300gsm.Any glitter, metallic, textured or speciality finishes will be explained in the individual product description.

Are your buntings and garlands supplied ready to hang?

Unless the listing states otherwise, our buntings and garlands are supplied pre-threaded and ready to hang. Simply remove the product carefully from its packaging, unravel it and position the individual shapes along the thread as required.

Can I move the shapes along the thread?

On most of our buntings and garlands, the individual shapes can be gently moved along the thread. This allows you to adjust the spacing to suit your wall, doorway, table, window or party display.Please handle the card carefully when repositioning the pieces.

What size are your products?

Sizes vary between designs. Full product measurements, including individual shape sizes and overall thread lengths, can be found within each listing description and listing photographs. Please take a moment to check the measurements so you can choose the perfect size for your space.

Are props and decorations shown in the photographs included?

Only the product described in the listing is included. Any balloons, cakes, furniture, frames, flowers, tableware, baskets or other decorations shown in lifestyle photographs are for display and styling purposes only.

Will the colours look exactly the same as they do on my screen?

We photograph and display our products as accurately as possible. However, colours may appear slightly different depending on your screen settings, device brightness and the materials used. Metallic, glitter and textured card may also look different under different lighting conditions.

Can I request a different colour, size or wording?

Some products may be available in alternative colours, sizes or personalised options. Please contact us before ordering to discuss your request. Custom requests are considered individually and may not always be possible, particularly during busy seasonal periods.

Can I personalise an item?

Personalisation is available on selected products only. Where personalisation is offered, the available options will be shown within the listing.Please check all names, dates, spellings and wording carefully before submitting your order, as personalised products will be made using the information you provide.

Can I see a proof before my personalised order is made?

Digital proofs are only provided when stated in the product listing or when agreed before ordering. If a proof is supplied, production will not begin until it has been approved. Delays in approving a proof may affect the estimated dispatch date.

How quickly will my order be dispatched?

Each listing shows an estimated processing and dispatch time. We aim to complete and dispatch orders as quickly as possible while still giving each product the care and attention it requires.

Can you dispatch my order sooner?

If you need an order by a particular date, please contact us before purchasing. We will always be honest about whether we can complete and dispatch it in time. We cannot guarantee a delivery date unless a suitable tracked or guaranteed delivery service has been agreed.

How will my order be delivered?

Orders are sent using the delivery service selected at checkout. Available delivery options may vary depending on the product, parcel size and destination.Please check that your delivery address is complete and correct before placing your order.

Do you deliver outside the UK?

At present, we primarily sell and deliver within the UK. Any available delivery destinations will be shown automatically at checkout. If your location is not available, please contact us before ordering rather than entering an alternative address.

Will my order have tracking?

Tracking depends on the delivery service selected. Standard delivery services may provide limited or no tracking, while upgraded services may include full tracking. Where tracking is available, the details will be added to your Etsy order after dispatch.

What should I do if my order has not arrived?

Please first check the estimated delivery date shown on your Etsy order. Delivery times are estimates and occasional postal delays can happen. If the estimated delivery window has passed, contact us through Etsy messages and we will help you investigate.

What should I do if my order arrives damaged?

Please contact us as soon as possible through Etsy messages and include clear photographs of:

-the damaged product

 -the outer packaging

 -the shipping label

 -any damage to the parcel

Please keep all packaging until the issue has been resolved, as the delivery company may require photographs or further information.

Can I return an item?

Returns may be accepted on eligible non-personalised products, subject to the return conditions shown in our shop policies. Please contact us before returning anything. Items must normally be returned unused, undamaged and in their original condition and packaging.

Customers are usually responsible for return postage unless the product is faulty, damaged or incorrect.

Can personalised or custom-made products be returned?

Personalised, customised and made-to-order products cannot usually be returned or exchanged unless they arrive faulty, damaged or do not match the agreed order details. This is because they have been made specifically for you and cannot normally be resold.

Can I cancel my order?

Please contact us as quickly as possible if you need to cancel. If production has not started, we may be able to cancel the order. Once a personalised, custom-made or made-to-order product has entered production, cancellation may no longer be possible.

How are your products packaged?

Our products are packaged carefully to protect them during delivery. Where possible, we use recyclable or reusable packaging while making sure your order arrives safely and securely.

Some products are supplied attached to a branded presentation or packing slip for easy storage and handling.

Are your products recyclable?

Many of our paper and card products can be recycled. Recycling requirements vary between local councils, so please check your local household recycling guidance.

Are your products toys?

No. Our products are decorative items and are not toys. They should be kept away from babies, young children and pets. Products may contain thread, twine, ribbon, small parts or decorative pieces that could present a choking, strangulation or entanglement risk.

Can your products be used outdoors?

Most of our paper and card decorations are designed for indoor use. They may be used outdoors temporarily in dry, calm weather, but they are not waterproof or weather-resistant. Keep them away from rain, damp conditions, strong sunlight, candles, flames and heat sources.

Can I reuse my decorations?

Many of our decorations can be reused if they are handled carefully and stored flat in a dry place.

After use, gently arrange the pieces along the thread, wrap the thread loosely and return the product to its original packaging where possible.

Do you offer wholesale or larger quantities?

We may be able to provide larger quantities or discuss wholesale orders for selected products. Please contact us with the product name, quantity required and the date you need the order by.

Larger orders may require additional production time.

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We’re here to make your experience exceptional. Don’t hesitate to reach out — we’re excited to help!