We're Here to Help — And We Love Hearing From You!

Got questions? Need assistance? Whether you want to chat, send us an email, or find answers quickly, we’ve got you covered. Our friendly team is ready to make your experience smooth and enjoyable.

📧 Email Us

Drop us a message using the form below — we’ll get back to you as quickly as possible! We aim to respond within 24 hours (and usually much faster). 

💬 Live Chat

Woohoo! We’re live and ready to help you in real time. Got a quick question or need advice? Just start a chat and we’ll be right there to assist.

❓ Frequently Asked Questions

Will I receive confirmation after placing my order?
Absolutely! You’ll get an email confirmation with your order number and details as soon as your purchase is complete.

Can I update my order or delivery address?
No problem! Just contact us ASAP. We can update your delivery details as long as your order hasn’t been dispatched yet.

How will my order be packaged?
Our buntings arrive in sturdy hardback envelopes marked ‘Do Not Bend,’ and frames come in perfectly sized boxes. Every order is carefully packaged to reach you in pristine condition.

Can I cancel my order?
Yes, you can cancel anytime before dispatch. Just send us a message and we’ll take care of it.

Can I include a gift message?
Definitely! Adding a gift message is free — simply enter your message in the box at checkout, and we’ll include it with your order.

Do I need to create an account to order?
Not at all! You can check out as a guest or create an account to save your details and track your orders easily — the choice is yours.

I forgot my password. What do I do?
No worries! Click ‘Forgotten password’ on the login page, and we’ll send you instructions to reset it.

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and major credit cards for your convenience.

Additional FAQs You Might Find Helpful:

How long will my order take to arrive?
We aim to dispatch all orders within 1–4 business days. Standard delivery is free via 2nd class Royal Mail. For faster delivery, you can upgrade your shipping option easily at checkout. We’ll keep you informed every step of the way!

Can I track my order?
Yes! Once your order is dispatched, you’ll receive a tracking number so you can follow its journey to your doorstep.

Do you ship internationally?
At the moment, we proudly focus on delivering within the UK only to ensure the fastest and most reliable service possible. We truly appreciate your understanding and hope to expand our shipping options in the future!

What if my order arrives damaged or incorrect?
Please contact us immediately. We’ll make it right by sending a replacement or arranging a refund — no hassle, no stress.

We’re here to make your experience exceptional. Don’t hesitate to reach out — we’re excited to help!